6 months ago

Research and Markets: 2013 U.S. Telephone Answering Service Industry-Industry & Market Report

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced navigate hereread more...

7 months ago

Nurse kissed by sailor in V-J Day photo dies at 92

25 of the most iconic photographs



25 of the most iconic photographs

Following a crackd read more...

7 months ago

The 6 best words in customer service

Two comedians can tell the exact same joke, with the same timing, and one will have people rolling in the aisles while the other will get blank stares and an awkward golf clap. The joke itself may not even be funny, but the difference can come dow read more...

9 months ago

10 Companies With The Best Customer Experience



Some companies are just better at making sure customers feel good.

And there is a whole industry based around maximizing custome read more...

9 months ago

Toyota tops in customer retention

NEW YORK (CNNMoney.com) -- Toyota Motor Company does a better job than any car company in America of keeping its customers coming back, according to data from J.D. Power and Assoc. General Motors ranks second in customer retention.

Among re read more...

9 months ago

Designing a Customer Strategy Focused on Genuine Loyalty

By definition, the word "loyalty" means allegiance, faithfulness, or devotion. So it seems ironic -- an oxymoron, even -- that many retailers today say customer loyalty is fickle.

The rationale is flawed. If you're incentivizing loyalty wit read more...

9 months ago

The Real Cost of Bad Customer Service

Waiting too long to be served at a restaurant, rudeness over the phone, inability to listen properly, not providing adequate information and unfriendliness: these are a few of my pet peeves when it comes to customer service. More often than not, I read more...